Fair Usage & Booking Policy

As a busy boutique studio with limited capacity, we are committed to ensuring fair access for all members.
This policy is designed to maximise availability, reduce unused spaces and maintain a smooth, professional training environment for everyone.

Booking Window

Members can book onto classes up to 15 minutes before the class start time, subject to availability.

This allows those who are available last minute to still book, attend and train.

Waiting List

Each class has 3 spaces available on the waiting list.

If a space becomes available, it will automatically be offered to members on the waiting list.

We strongly recommend turning on app notifications to ensure you are informed as soon as a space becomes available.

Cancellation Definitions

Late Cancellation
Cancelling within 12 hours of the class start time.

No-Show
Not attending a class you have booked onto and failing to cancel within 15 mins of a class start time.

Pack Holders & Fiver / Niner Memberships

For members on:

• Class packs
• Fiver memberships
• Niner memberships

A class credit will be deducted in the event of:

• A late cancellation
• A no-show

Unlimited & Couples Memberships

For Unlimited and Couples members:

• The first late cancellation or no-show within any 14-day period will not incur a charge.
• After the first instance within a 14-day window:
• £4 for a late cancellation
• £9 for a no-show

The 14-day period operates on a rolling basis.

Payment will be taken between the 1st and 5th of the month for the previous month’s charges.

Arriving Late to Class

Please aim to arrive on time.

Late arrivals can disrupt the flow of the session for coaches and other members.

If you arrive after the warm-up has finished, you may be asked to wait until the next section of the class before joining or denied entry. This is because restarting or re-explaining parts of the class can impact the experience for others.

Thank you

Thank you for your understanding and cooperation in helping us maintain a fair and positive training environment for everyone.